ratejae.blogg.se - Mac technical support resume

You’ll grow your career skills, too, because leaders here take an active role in your professional development. Along the way, you’ll be updating your technical know-how and educating team members about technical issues. As a Genius, you’ll be certified to perform Mac and mobile device hardware repairs, and you’ll provide other hands-on technical support. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. See available Technical Specialist roles Genius: Full-Time At Apple, the learning never ends, and team members continually support each other. You’ll gain more technical expertise through mentoring from experienced Genius technicians, and you’ll grow professionally through development from store leadership. You’ll be our customers’ human connection to Apple: empathetic, friendly, and real - this is more about restoring relationships than repairing technology. In this role, you won’t be expected to repair hardware. We’ll provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Technical Specialist: Full-Time or Part-Time

Attention to detail and good problem-solving skills.See which role best matches your experience.

Experience with remote desktop applications and help desk software.Prior experience in tech support, desktop support, or a similar role.Certification in Microsoft, Linux, or Cisco is advantageous.Degree in computer science or information technology.Conducting electrical safety checks on equipment.Testing and evaluating new technologies.Providing support in the form of procedural documentation.Supporting the roll-out of new applications.Replacing or repairing the necessary parts.Following up with clients to ensure the problem is resolved.

Talking customers through a series of actions to resolve a problem.

Providing timely and accurate customer feedback.

Speaking to customers to quickly get to the root of their problem.

Installing and configuring hardware and software.

Identifying hardware and software solutions.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical Support Job Description Template